Resident Resources

Yes. The parking garage is reserved for residents and available for a monthly fee. The current parking policy limits one garage space per apartment.

Enter the garage on 4th Street and exit on McFarland Street. The parking garage is located in the A Building. Use the Sky Bridge to access from the B & C Buildings.

All payments should be made in the Resident Portal. You can pay with your checking account, savings account, debit card, or credit card. We accept Visa, Master Card, American Express, and Discover. Credit card payments and Debit card payments are subject to a small processing fee. Tip: Use your Savings or Checking account to avoid any fees!

Cash payments and money orders will not be accepted in the office. However, you may pay from any of the 30,000+ CheckFreePay® retail locations nationwide (Walmart). Contact the office for your CashPay Account ID then visit any of the retail locations at the link above to pay in cash or money orders.

Log into the Resident Portal
Click or Tap Make a Payment
Select your Payment Amount
Total Balance (Includes any future charges on your account)
Current Balance (Your balance as of today)
Other Amount (Enter any amount you wish to pay)
Select your Payment Source
Click or Tap Continue
Add your payment details
Check the optional box to store as saved payment information for One-time and Autopay payments
Remember to check the box for the disclaimer
Click or Tap Pay Now

Log into the Resident Portal
Click or Tap Make a Payment
Click or Tap Enable AutoPay
Select your Payment Method
Check the Box to Enable your automatic payment
Select day of the month you’d like your payment to process
Select your payment type
Set a Max Amount

Log into the Resident Portal
Click or Tap on the Settings Icon in the top right corner
Click or Tap Payment Settings
Remove or add new payment settings

Regular maintenance requests should be added in the Resident Portal.
Click on Service Issues > Add Service Issue.
Description of the Issue: Be as detailed as possible when describing the maintenance problem. Include the specific location (e.g., kitchen sink, bathroom light) and any relevant details (e.g., “The kitchen sink is leaking from the faucet”). If you can add a photo, that is always helpful.
Urgency Level: Indicate if the issue is urgent. This helps the maintenance team prioritize requests.
Permission to Enter: If you won’t be home, make sure to grant permission for the maintenance team to enter your apartment to perform the repairs.

If you have an emergency, call the office at (513) 241-7272. If it is after-hours, follow the prompts to reach our on-call technician. Examples of emergencies are flooding, leak, fire, broken lock or window, electrical issues (like sparking outlets or power outage), no AC or Heat, Sewer Leak, etc.)

Of course! The Club Room, located in Building A on the 6th floor, is available for a $100 fee in 6 hour blocks. Check availability and reserve the space in the Resident Portal by clicking on Amenity Reservations.

Both fitness rooms are in the A Building and are open 24 hours a day. The Strength Room is on the 4^th Floor and the
Cardio Room is on the 5^th Floor.

We have an Amazon hub next to the leasing office so you can pick up your packages at any time. Here’s how:
1. Request access
Contact the office to request access and register for the locker system.
2. Use apartment address
When ordering online, use your apartment address as the shipping address.
3. Pickup notification
Residents receive an email notification with a unique pickup code and instructions when a package is ready.
4. Pick up package
Use the code or scan the barcode on the locker’s touchscreen to open it and retrieve the package. Residents have three business days to pick up packages. 

Laundry rooms are located in Building A on the 3^rd Floor and in Building B on the 1^st Floor. The Tide Valet Dry Cleaning is located in Building A in the 3^rd Floor Laundry Room.